Shipping policy

At ConfiStep, we want your order to reach you smoothly. Below you’ll find information about order processing, shipping, and delivery.

Shipping Destinations

We currently ship to [countries or regions served]. Available shipping options are displayed at checkout.

Order Processing

Orders are processed within 1-3 business days after payment confirmation. Business days exclude weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email.

Delivery Times

Estimated delivery time after dispatch is 5-7 business days, depending on your destination and the shipping method selected.

Processing time is separate from delivery time. Delivery estimates may be affected by public holidays, customs clearance, or carrier disruptions. If your order is delayed, please contact us so we can investigate and help resolve the issue.

Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase. Any applicable free shipping offer and its conditions will also be shown before payment.

Order Tracking

If tracking is available for your shipment, your shipping confirmation email will include a tracking link. Tracking updates may take some time to appear after dispatch.

Address Changes

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible at confistep@gmail.com. Address changes may not be possible once your order has been dispatched.

Missing or Damaged Orders

If your order arrives damaged or has not arrived within the estimated delivery period, please contact us at [customer support email] with your order number. For damaged items, include photographs of the item and packaging where possible.

We will investigate and arrange an appropriate resolution. This policy does not limit your statutory consumer rights.

Contact Us

For shipping questions or help with your delivery, email us at confistep@gmail.com.